How soon will order be shipped?
We will start to working on your order right away after we receive the order confirmation. Please allow up to 3 working days for dispatch orders. If you need something urgent, please contact us, we will arrange it for you. We donโt ship orders over weekend, on Bank Holidays or during Annual company holiday periods.
Do you deliver outside the UK?
Yes, we deliver to countries all over the world, using couriers such as Postal service, FedEx or DHL.
How much do you charge for delivery?
We offer FREE delivery for orders over ยฃ150 exc VAT (UK)
For buttons*, we use flat rate:
UK address: ยฃ1.6
EU address ( inlcude Norway/Switzerland): ยฃ3.55
US / Canada: 4.25
Australia/New Zealand/Rest of the world: 4.55
For fabric, it will based on weight
if <=2kg
UK Economy(3-5 working days): ยฃ3.5
UK Express (1-3 working days): ยฃ7
International economy(5-10 working days) : ยฃ16
international Express (3-7 working days): ยฃ30
Between 2kg – 5kg
UK Economy(3-5 working days): ยฃ5.5
UK Express (1-3 working days): ยฃ9.5
International economy: ยฃ18
international Express (1-3 working days): ยฃ35
5kg -10kg
UK Express (1-3 working days): ยฃ9.6
international Express (1-3 working days): ยฃ40
>10kg
ยฃ2 per extra KG, based on ( 5kg -10kg price)
*note: if you purchased fabric and buttons both, shipping for button will be free.
How can I be sure of an itemโs colour?
We do our best to photograph and describe the colour of each fabric we sell. We can never guarantee an exact colour match due to monitor or mobile phone colour settings vary. Please request a samples if you want to make sure it is the exact colour you want.
Will VAT be placed on my order?
VAT will be automatically calculated based on your Geo-location, if you think the amount is wrong. Please do contact us, we will correct the right charge for you.
Returns
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I won’t accept return for:
1. Altered goods. ( like cut or washed)
2. Custom or personalised orders (like fabric) or Digital downloads
Postage of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Return address:ย 38 Spindus road, Liverpool, L24 1YA